What should I do if I’m unable to pay for contributions?

If you’re unable to pay for contributions, you should continue to send us your employee data every pay period. This means that we’ll be able to allocate contributions to your employees quicker once you are able to make payment.

We’ll still send automatic reminders to you when your contributions are late. We’re on hand to support you with any difficulties you may be facing, so please get in touch as soon as you can if this applies to you.

What could happen if I don’t pay?

When contributions are 90 days late, we’re obliged to report the case to The Pension Regulator (TPR), and write to all affected members. You may be fined by TPR if you don’t pay outstanding contributions by this date.

When you’re able to pay

Simply log into your Online Services account and select ‘Make a payment’ from your account home page.

We’ll apply your payment first to the amount that has been outstanding the longest. This is to help you avoid falling into further arrears.

If you pay by automated collection

Please note, if you send us contributions data or ask us to take payment within 6 working days of your collection date, we won’t be able to request this from your bank in time. We’ll collect this payment on the next collection date. Our system sends automated emails, so you may receive reminders while we’re processing your contributions.

However, TPR has acknowledged this is a challenging time for employers and has been clear that its aim is to help employers get back on track and help both employers and savers. You can stay up to date by visiting TPR’s website.