Joiner information | Help and support

How do employees get their joiner information?

Karishma Mulji — Tue, 21 Apr 2015 11:46:48 +0000

The People’s Pension send out joiner information to employees by post or email, depending on the option chosen by an employer when setting up the account.

Joiner information selected for delivery by email will be sent within 2 working days of the file being uploaded or the enrolment date, whichever is the latest.

Joiner information selected for delivery by post will be sent within 5 working days of the file being uploaded or the enrolment date, whichever is the latest.

I’ve an employee being automatically enrolled who hasn’t received the joiner information yet?

Karishma Mulji — Tue, 21 Apr 2015 08:29:21 +0000

Please allow a minimum of 7 days from the later of the file upload or enrolment date. Don’t forget to check that you’ve given us the correct contact details for your employees.

If the joiner information still hasn’t been received, get in touch and we’d be happy to help.

What’s joiner information?

Karishma Mulji — Tue, 21 Apr 2015 11:51:54 +0000

All new members of The People’s Pension receive joiner information.

This contains details of the rate of contributions that will be paid, information on how they may cease membership, along with more details about the scheme and the member booklet.

The information also provides login details for the member’s account, online or through our app. Once logged in, they can do things like check the value of their pension pot and manage their choice of investment funds.