Employee communication | Help and support

Do you have an example of the notice employers must send to employees?

Karishma Mulji — Tue, 05 May 2015 15:42:28 +0000

We’ve created a template notice of the information an employer needs to send to employees no later than 6 weeks after their duties start date.

It’s just a template, so if you choose to use it, specific details need to be added.

How do employees get their joiner information?

Karishma Mulji — Tue, 21 Apr 2015 11:46:48 +0000

The People’s Pension send out joiner information to employees by post or email, depending on the option chosen by an employer when setting up the account.

Joiner information selected for delivery by email will be sent within 2 working days of the file being uploaded or the enrolment date, whichever is the latest.

Joiner information selected for delivery by post will be sent within 5 working days of the file being uploaded or the enrolment date, whichever is the latest.

I’ve an employee being automatically enrolled who hasn’t received the joiner information yet?

Karishma Mulji — Tue, 21 Apr 2015 08:29:21 +0000

Please allow a minimum of 7 days from the later of the file upload or enrolment date. Don’t forget to check that you’ve given us the correct contact details for your employees.

If the joiner information still hasn’t been received, get in touch and we’d be happy to help.

What communication do you send to employees who leave or retire?

Alex Marshall — Fri, 25 Jun 2021 15:35:55 +0000

We don’t send any correspondence to leaving employees as we provide all relevant information when they join, and they retain access to their account. However, all ex-employees will continue to receive annual statement information, either through their account or in the post.

We’ll also write to your employees as they approach retirement. Employees will receive a lifestyling letter/email 15 years before their selected retirement age, which relates to their investment funds (glidepath). If employees are enrolled within this 15-year period, they’ll receive this letter within one year of their enrolment. Employees will get a retirement pack 6 months before their selected retirement age. However, we’ll also send them reminders as they approach their retirement. These reminders will be sent 6 and 4 weeks before the employees’ selected retirement age.

What’s joiner information?

Karishma Mulji — Tue, 21 Apr 2015 11:51:54 +0000

All new members of The People’s Pension receive joiner information.

This contains details of the rate of contributions that will be paid, information on how they may cease membership, along with more details about the scheme and the member booklet.

The information also provides login details for the member’s account, online or through our app. Once logged in, they can do things like check the value of their pension pot and manage their choice of investment funds.