Mobile app | Help and support https://thepeoplespension.co.uk/help Search our knowledge base for answers Wed, 05 Jun 2024 08:27:27 +0000 en-GB hourly 1 https://wordpress.org/?v=6.7.2 I’ve not set up my account, can I still use the app? https://thepeoplespension.co.uk/help/knowledgebase/ive-not-set-up-my-account-can-i-still-use-the-app/ Tue, 04 Jun 2024 13:40:26 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9378 No, you’ll need to have set up your account first. But you can do this within the app or online.

]]> Is my personal data protected in the app? https://thepeoplespension.co.uk/help/knowledgebase/is-my-personal-data-protected-in-the-app/ Tue, 04 Jun 2024 09:22:08 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9380 Yes, we take all reasonable steps to ensure your data is protected and processed in line with our privacy notice.

We take the security of our members seriously, so we’re very careful about the process of updating and storing your details. The app uses the same level of protection as your online account.

]]> Why can’t I see other products with People’s Partnership in the app? https://thepeoplespension.co.uk/help/knowledgebase/why-cant-i-see-other-products-with-peoples-partnership-in-the-app/ Tue, 04 Jun 2024 09:22:04 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9382 In time we hope to be able to show you our full range of products in the app. For now, we’re focused on providing you with up-to-date information about your pension with The People’s Pension.

]]> Why is the app offline during the night? https://thepeoplespension.co.uk/help/knowledgebase/why-is-the-app-offline-during-the-night/ Tue, 04 Jun 2024 09:22:04 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9384 The People’s Pension is offline for a few hours in the middle of the night, every night. This is because we need to update our members’ projections based on new investment fund values. This is completely normal, and you’ll be able to access your information from about 7am every day.

]]> Can I delete the app? https://thepeoplespension.co.uk/help/knowledgebase/can-i-delete-the-app/ Tue, 04 Jun 2024 09:22:01 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9386 You can delete the app by following your phone’s process to do this. If you delete the app, this doesn’t affect your account. You can always re-download the app or log back in from any device to access the app again. If you delete the app or sign out, you can still log in to your account online.

]]> I’m experiencing an issue with the app, what do I do? https://thepeoplespension.co.uk/help/knowledgebase/im-experiencing-an-issue-with-the-app-what-do-i-do/ Tue, 04 Jun 2024 09:21:58 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9388 If you’re experiencing problems with the app, you should try rebooting your phone, logging out and back into the app, or finally try deleting and re-downloading the app.

You should also make sure that your device’s operating system is up to date.

If there’s an ongoing problem our administrators will be notified and will make the necessary changes. We’ll release updates to the app as new features become available.

]]> What happens if I lose my phone? https://thepeoplespension.co.uk/help/knowledgebase/what-happens-if-i-lose-my-phone/ Tue, 04 Jun 2024 09:21:56 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9390 Don’t worry, your account is still protected by our multi-factor authentication log-in process. No one except you can access your details. If you’re able to find your phone, you can simply log back in.

If you get a new phone, you should download the app again and log in as usual. In the meantime, you can still access your account online.

]]> Can I manage my pension using your app? https://thepeoplespension.co.uk/help/knowledgebase/can-i-manage-my-pension-using-your-app/ Tue, 04 Jun 2024 09:21:53 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9371 Yes, you can use our app to:

  • Check your pension pot value
  • See how your pension is invested
  • Keep your personal details up to date
  • Learn more about retirement planning

We’re regularly adding new features to our app. In some cases, you might be automatically taken to your account online to complete a certain request or update, but we hope to change this in future.

]]> What is The People’s Pension app? https://thepeoplespension.co.uk/help/knowledgebase/what-is-the-peoples-pension-app/ Tue, 04 Jun 2024 09:21:49 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9369 We’ve created our app so you can make the most of your pension wherever you are. It’s a way for you to get quick access to your pension information and to make changes that suit your needs.

Find out more about the app and how to download it.

]]> Do I need an iPhone or android to use the app? https://thepeoplespension.co.uk/help/knowledgebase/do-i-need-an-iphone-or-android-to-use-the-app/ Tue, 04 Jun 2024 09:21:49 +0000 https://thepeoplespension.co.uk/help/?post_type=knowledgebase&p=9373 You can use either smartphone to use our app. When you’re ready, visit the app store on your phone to download The People’s Pension app.

Which version of iOS or Android do I need?       

For iOS, the app is designed for:

  • iOS 17
  • iOS 16

If your phone is on an iOS 15 version or below, you won’t be able to download the app from the App Store.

For Android, the app is designed for:

  • Android 14
  • Android 13
  • Android 12

If your phone is on an Android 11 version or below, you won’t be able to download the app from Google Play.

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