Our address is:
The People’s Pension
Manor Royal
Crawley
West Sussex
RH10 9QP

If you’re still on the webpage which has the option to resend a new code, select ‘Resend’. But if you’re no longer on this page, you’ll need to start from the beginning and repeat the steps you took so we can send you a new verification code.

If you haven’t received your verification code by email, you might need to check your junk or spam folder.

If you need help setting up or resetting your account, visit our webpage about accessing your account for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

What details can’t be updated online?

For security reasons, you’re unable to update your:

• Title
• Full name
• National Insurance number
• Date of birth

To update these details, we need you to contact us with a copy of a document that confirms your identity. Take a look at ‘list A’ in our ‘confirming your identity’ leaflet for examples of what you can send us.

If you would like to update your National Insurance number, we’ll need you to send us written communication (eg a letter) from HMRC that includes your National Insurance number. This must be dated within the last 12 months.

You can scan and send a copy to us at info@peoplespartnership.co.uk, though please note, this isn’t considered a secure way of sending your information. You can also send this to us by post along with a brief explanation as to why you’re sending us this information.

Our address is:

The People’s Pension
Manor Royal
Crawley
West Sussex
RH10 9QP

For any minor changes, we don’t need evidence. Some examples of minor changes are below:

Date of birth: we have 10/06/1950, but should be 06/10/1950
National Insurance number: we have AB123456D but should be BA123456D or AB132456D or AB123456E
Name: we have Clarke but should be Clark.

If you need help setting up or resetting your account, visit our webpage about accessing your account for more information.

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

If you didn’t make these incorrect attempts, please contact us.

You’ll need the following:

• Your customer number (found in any letter or email from us)
• Your National Insurance number (found in your payslip)
• Your personal email address and mobile number

As part of your account set up, we’ll ask you to create a password. You’ll need this every time you log in.

If you’d like a hand setting up your account, visit our webpage about accessing your account for more information.

If you’ve already set up your account in the past, you won’t be able to register again – instead, find out what to do if you’ve forgotten your log in details.

We’re unable to set up an account on your behalf.

Keep your password as safe as you would your online banking details.

We will never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

1. move your other pension pots into The People’s Pension
2. tell us how you’d like your pension to be used if you die before you’ve taken it
3. tell us the age you plan to take your pension savings
4. choose how to invest your pension savings (or we can do it for you)
5. keep your contact details up to date.

If you need help setting up or resetting your account, visit our webpage about accessing your account for more information.

If you haven’t already, download our mobile app to manage your pension from anywhere. Visit your app store and search for The People’s Pension app.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

How to fix this

You’ll need to confirm the details you’re entering including your full name, date of birth, customer number and National Insurance number by emailing these details via our secure link, and filling out the enquiry form on our contact us webpage.

If we find the details we hold are incorrect, we might need to see proof of your correct details before we’re able to update our records.

If you need help setting up or resetting your account, visit our webpage about accessing your account for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

Or you can start afresh by resetting your account.

If you need help setting up or resetting your account, visit our webpage about accessing your account for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

If you need help setting up or resetting your account visit our webpage about accessing your account for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.

When your employer signed you up to The People’s Pension, we’d have sent you joiner information with your customer number, either by post or by email. And any letters we’ve sent you since you joined will have your customer number on, too.

So, to find your customer number you could try to find a letter from us, or try searching your inbox or junk folder for any emails from:

• members@thepeoplespensionmail.co.uk
• members@peoplespartnership-mail.co.uk

If you can’t find any correspondence from us with your customer number on, you’ll need to contact us to ask us to send it to you again. You’ll need your National Insurance number so we can verify your identity – you’ll find this on your payslips or correspondence from HM Revenue & Customs.

Once you’ve found your customer number, if you need help setting up or resetting your account visit our webpage about accessing your account for more information.

We’ll never contact you out of the blue to ask for any of your personal or account information, such as your password or sign-in details.